{"id":3543,"date":"2020-05-08T20:00:41","date_gmt":"2020-05-08T17:00:41","guid":{"rendered":"https:\/\/www.moritechrobot.com\/teknik-destek\/"},"modified":"2021-12-01T23:59:51","modified_gmt":"2021-12-01T20:59:51","slug":"technical-service","status":"publish","type":"page","link":"https:\/\/moritechrobot.com\/en\/technical-service\/","title":{"rendered":"Technical Service"},"content":{"rendered":"<section class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1534236217506{background: #000000 url(https:\/\/www.moritechrobot.com\/wp-content\/uploads\/2018\/08\/pattern.svg?id=895) !important;}&#8221;][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1554179792582{padding-top: 80px !important;padding-bottom: 80px !important;background-color: rgba(130,181,65,0.94) !important;*background-color: rgb(130,181,65) !important;}&#8221;][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_icon type=&#8221;entypo&#8221; icon_entypo=&#8221;entypo-icon entypo-icon-chat&#8221; color=&#8221;white&#8221; size=&#8221;xl&#8221; align=&#8221;center&#8221;][vc_row_inner][vc_column_inner width=&#8221;1\/6&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_custom_heading text=&#8221;How can We Help You?&#8221; font_container=&#8221;tag:h1|text_align:center|color:%23ffffff&#8221; use_theme_fonts=&#8221;yes&#8221; el_class=&#8221;text-shadow&#8221;][vc_empty_space height=&#8221;10px&#8221;][vc_custom_heading text=&#8221;You can request all your technical needs through this panel or you can find immediate solutions to your problems through our data bank.&#8221; font_container=&#8221;tag:div|text_align:center|color:rgba(255%2C255%2C255%2C0.9)&#8221; use_theme_fonts=&#8221;yes&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/6&#8243;][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=&#8221;40px&#8221;][vc_wp_search el_class=&#8221;faq&#8221;][vc_empty_space height=&#8221;30px&#8221;][vc_custom_heading text=&#8221;Please contact us from the phone number at +90 (216) 304 10 45 for your urgent requests.&#8221; font_container=&#8221;tag:div|font_size:14px|text_align:center|color:rgba(255%2C255%2C255%2C0.9)&#8221; use_theme_fonts=&#8221;yes&#8221;][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section el_id=&#8221;irtibat&#8221; css=&#8221;.vc_custom_1570698795913{padding-top: 40px !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1554109417427{margin-right: 0px !important;margin-left: 0px !important;background-color: #ffffff !important;}&#8221; el_class=&#8221;shadow&#8221;][vc_column width=&#8221;5\/12&#8243; css=&#8221;.vc_custom_1554171397714{padding-top: 50px !important;padding-right: 10% !important;padding-bottom: 50px !important;padding-left: 10% !important;background-color: #231834 !important;}&#8221; el_class=&#8221;bg-bottom&#8221;][vc_custom_heading text=&#8221;COMPREHENSIVE SUPPORT AFTER SALES&#8221; font_container=&#8221;tag:h6|font_size:10px|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221; el_class=&#8221;style1&#8243;][vc_empty_space height=&#8221;6px&#8221;][vc_custom_heading text=&#8221;TECHNICAL SERVICE&#8221; font_container=&#8221;tag:h2|font_size:24px|text_align:center|color:%23ffffff&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_empty_space height=&#8221;10px&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">As Moritech technical service, our highest priority is on taking immediate action in response to urgent customer requests. The technical service team provides immediate remote connection to customers all-around-the-world or on-the-spot support for effective resolution of the problems.<\/p>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;40px&#8221;][vc_row_inner css=&#8221;.vc_custom_1537608626309{padding-right: 10% !important;padding-left: 10% !important;}&#8221;][vc_column_inner]<ul class=\"iconlist iconlist iconlist-icon-small \"><li><div ><div class=\"iconlist-item-icon\"><i class=\"sl-book-open\"><\/i><\/div><div class=\"iconlist-item-content\"><h4><span style=\"color: #9b9aad\">Installation &amp; Training<\/span><\/h4><p><\/div><\/div><\/li><li><div ><div class=\"iconlist-item-icon\"><i class=\"icon-desktop\"><\/i><\/div><div class=\"iconlist-item-content\"><h4><span style=\"color: #9b9aad\">Remote Access<\/span><\/h4><p><\/div><\/div><\/li><li><div ><div class=\"iconlist-item-icon\"><i class=\"icon-puzzle\"><\/i><\/div><div class=\"iconlist-item-content\"><h4><span style=\"color: #9b9aad\">Spare Parts<\/span><\/h4><p><\/div><\/div><\/li><li><div ><div class=\"iconlist-item-icon\"><i class=\"icon-tools-2\"><\/i><\/div><div class=\"iconlist-item-content\"><h4><span style=\"color: #9b9aad\">Maintenance<\/span><\/h4><p><\/div><\/div><\/li><li><div ><div class=\"iconlist-item-icon\"><i class=\"icon-refresh\"><\/i><\/div><div class=\"iconlist-item-content\"><h4><span style=\"color: #9b9aad\">Update<\/span><\/h4><p><\/div><\/div><\/li><li><div ><div class=\"iconlist-item-icon\"><i class=\"icon-phone\"><\/i><\/div><div class=\"iconlist-item-content\"><h4><span style=\"color: #9b9aad\">Quick Contact<\/span><\/h4><p><\/div><\/div><\/li><\/ul>[\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;7\/12&#8243; css=&#8221;.vc_custom_1553744548749{padding-top: 40px !important;padding-right: 10% !important;padding-bottom: 50px !important;padding-left: 10% !important;}&#8221;]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f3673-o1\" lang=\"tr-TR\" dir=\"ltr\" data-wpcf7-id=\"3673\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/3543#wpcf7-f3673-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"\u0130leti\u015fim Formu\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"3673\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.0.4\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"tr_TR\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f3673-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/div>\n<div class=\"contact style3\">\n\t<div class=\"row\">\n\t\t<div class=\"columns columns-6\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"namesurname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Name Surname *\" value=\"\" type=\"text\" name=\"namesurname\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"columns columns-6\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"emailadd\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"E-Mail *\" value=\"\" type=\"email\" name=\"emailadd\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"row\">\n\t\t<div class=\"columns columns-6\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"phonee\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Phone *\" value=\"\" type=\"tel\" name=\"phonee\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"columns columns-6\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"company\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Company Name *\" value=\"\" type=\"text\" name=\"company\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"row\">\n\t\t<div class=\"columns columns-12\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"position\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"position\"><option value=\"Your Position at the Company? *\">Your Position at the Company? *<\/option><option value=\"Company Owner\">Company Owner<\/option><option value=\"General Manager\">General Manager<\/option><option value=\"Procurement Manager\">Procurement Manager<\/option><option value=\"Production Engineer\">Production Engineer<\/option><option value=\"Foreman \/ Headworker\">Foreman \/ Headworker<\/option><option value=\"Machine Operator\">Machine Operator<\/option><option value=\"Other\">Other<\/option><\/select><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"row\">\n\t\t<div class=\"columns columns-12\">\n\t\t\t<p><label>What do you want to discuss? *<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"subject\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-exclusive-checkbox style1 columns-4\"><span class=\"wpcf7-list-item first\"><label><input type=\"checkbox\" name=\"subject\" value=\"Information\" \/><span class=\"wpcf7-list-item-label\">Information<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"subject\" value=\"Order\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">Order<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"subject\" value=\"Support\" \/><span class=\"wpcf7-list-item-label\">Support<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"checkbox\" name=\"subject\" value=\"Other\" \/><span class=\"wpcf7-list-item-label\">Other<\/span><\/label><\/span><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"row\">\n\t\t<div class=\"columns columns-12\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"companysector\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"companysector\"><option value=\"Please Select Company Sector *\">Please Select Company Sector *<\/option><option value=\"Food Packaging\">Food Packaging<\/option><option value=\"Household Plastics\">Household Plastics<\/option><option value=\"Home Appliances\">Home Appliances<\/option><option value=\"Automotive\">Automotive<\/option><option value=\"Electrical Components\">Electrical Components<\/option><option value=\"Plastics Fittings\">Plastics Fittings<\/option><option value=\"Other\">Other<\/option><\/select><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"row\">\n\t\t<div class=\"columns columns-7\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-57\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-57\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I've checked the information and am approving.<\/span><\/label><\/span><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"columns columns-5\">\n\t\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner button full primary\" type=\"submit\" value=\"Send\" \/>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div><p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"_wpcf7_ak_\"><label>&#916;<textarea name=\"_wpcf7_ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"_wpcf7_ak_js\" value=\"133\"\/><script>document.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );<\/script><\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[vc_empty_space height=&#8221;30px&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><a href=\"mailto:info@moritech.com.tr\">info@moritech.com.tr<\/a><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row css=&#8221;.vc_custom_1570698308502{padding-top: 80px !important;padding-bottom: 80px !important;}&#8221; el_id=&#8221;sss&#8221;][vc_column][vc_custom_heading text=&#8221;FREQUENTLY ASKED QUESTIONS&#8221; font_container=&#8221;tag:h2|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_empty_space height=&#8221;60px&#8221;][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_toggle title=&#8221;Why should I use robot?&#8221;]&#8221;Increasing competition causes reduction in the profit margins every single day and it enforces more production in shorter times with less personnel and optimum investment budgets. At this point, robots, as a result of controlled and stabil production capability, enable efficient, economic and reliable production by elimination of the losses. In addition, in such sectors as food and medical, where hygien is unavoidable, they offer zero-touch automation solutions.<\/p>\n<p>Robots do offer efficient and safe production capabilities to such processes as IML (In-Mold Labeling), Metal and Plastic Insert Applications where manual production is not possible or involves high-cost and accident proneness.<\/p>\n<p>In summary, robotic automation increases company profitability in shorter durations, with utilization of less labor in today&#8217;s competition conditions.&#8221;[\/vc_toggle][vc_toggle title=&#8221;How will Robot and Injection Molding Machine work in synchronization?&#8221;]Communication of robot with the injection molding machine is realized through an international standart protocol, namely, Euromap 12 or Euromap 67. The communication takes place by means of mutual signal emission over cable connection. As a result, robot and injection molding machine work in smooth harmony in a synchronous manner.[\/vc_toggle][vc_toggle title=&#8221;What happens if the electrical power is lost when the robot is under operation?&#8221;]In case the electrical power is cut-down, the robot remains as it is and it will keep waiting for the operator to take it back to Home Position after the electrical energy is restored again.[\/vc_toggle][vc_toggle title=&#8221;What happens if the pressurized pneumatic air is unavailable when the robot is under operation?&#8221;]In case the pressurized pneumatic air becomes unavailable, the robot will stop and alarm error.<br \/>\n[\/vc_toggle][vc_toggle title=&#8221;How can a robot cut sprue (runner) of the products taken out of the mold of the injection molding machine?&#8221;]Sprue (runner) and products can be separated via scissors with a suitable cutting force and angle located in a separate station either located on the robotic hand or at a point within the robot&#8217;s reach.[\/vc_toggle][vc_toggle title=&#8221;Can we insert a separate piece made of metal or of other material into plastic injection mold using robot? Can robot at the same time take-out products?&#8221;]Robot can pick up the insert piece regardless of its material from the automatic or manual feed conveyor with the help of custom design grippers, and can place into the injection mold and at the same time it can take out the final products after the insert process is complete.[\/vc_toggle][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_toggle title=&#8221;What will happen in case robot can not take out the product(s)?&#8221;]In such a case, robot will move upwards to evacuate mold region, it will control product(s), it will not allow mold to close by not sending a close signal to the injection molding machine. Robot will also stop and alarm error.[\/vc_toggle][vc_toggle title=&#8221;What issues should we care in purchase of a robot for the injection molding machine?&#8221;]\u2022 Ensure that the robot has the speed to catch up with the injection cycle time of the product at hand.<br \/>\n\u2022 Robot&#8217;s payload must be decided based on total weight of the product itself and the robotic hand.<br \/>\n\u2022 Sufficiency of the robot axis lengths with respect to the injection machine dimensions must be checked. Robot axis lengths must be determined considering injection mold and product sizes as well.<br \/>\n\u2022 Vertical axis length must be checked to ensure that there will be no contact to the plant ceiling or crane rails.<br \/>\n\u2022 For some robot models; check whether the product(s) taken out of the mold will collide with the cross-wise axis or not.<br \/>\n\u2022 Determine the robot&#8217;s working direction (operator \/ non-operator) such that it will not become an obstacle to the robot&#8217;s side accessories or to the operator in their operations.<br \/>\n\u2022 For high-speed robotic needs, ensure that they have the mechanical body and design durable in the long-term operation under such high speeds.<br \/>\n\u2022 Vertical axis of the robot must be able to place the product(s) picked up from the mold onto a conveyor reachable from the ground level or onto a fixed surface at the desired height.[\/vc_toggle][vc_toggle title=&#8221;What happens when the door of the injection molding machine is opened while robot is under operation?&#8221;]Robot will stop and alarm error.[\/vc_toggle][vc_toggle title=&#8221;Can I have robot layover (sort) products vertically? If so, how many products?&#8221;]Robot can sort\/layover products on top of or next to one another. Number of sortable products are determined based on product shape and sizes.[\/vc_toggle][vc_toggle title=&#8221;Can we have products placed to different positions via robots?&#8221;]By adding sufficiently many vacuum lines to the robot&#8217;s hardware, one can have the robot place products to different positions.[\/vc_toggle][vc_toggle title=&#8221;What type of robotic automation applications do you accomplish towards food and medical sectors as Moritech?&#8221;]Moritech offers zero-touch full automation systems towards Food Packaging, Disposable Cutlery, etc. production where law enforcements on hygiene are in effect.[\/vc_toggle][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=&#8221;30px&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Could you not found what you&#8217;re looking for? <a class=\"dot\" href=\"mailto:info@moritech.com.tr\">Write Us<\/a><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1534236217506{background: #000000 url(https:\/\/www.moritechrobot.com\/wp-content\/uploads\/2018\/08\/pattern.svg?id=895) !important;}&#8221;][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1554179792582{padding-top: 80px !important;padding-bottom: 80px !important;background-color: rgba(130,181,65,0.94) !important;*background-color: rgb(130,181,65) !important;}&#8221;][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_icon type=&#8221;entypo&#8221; icon_entypo=&#8221;entypo-icon entypo-icon-chat&#8221; color=&#8221;white&#8221; size=&#8221;xl&#8221; align=&#8221;center&#8221;][vc_row_inner][vc_column_inner width=&#8221;1\/6&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_custom_heading text=&#8221;How can We Help You?&#8221; font_container=&#8221;tag:h1|text_align:center|color:%23ffffff&#8221; use_theme_fonts=&#8221;yes&#8221; el_class=&#8221;text-shadow&#8221;][vc_empty_space height=&#8221;10px&#8221;][vc_custom_heading text=&#8221;You can request all your technical needs through this panel or you can find immediate solutions to your problems through [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-3543","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/moritechrobot.com\/en\/wp-json\/wp\/v2\/pages\/3543","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/moritechrobot.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/moritechrobot.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/moritechrobot.com\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/moritechrobot.com\/en\/wp-json\/wp\/v2\/comments?post=3543"}],"version-history":[{"count":5,"href":"https:\/\/moritechrobot.com\/en\/wp-json\/wp\/v2\/pages\/3543\/revisions"}],"predecessor-version":[{"id":4089,"href":"https:\/\/moritechrobot.com\/en\/wp-json\/wp\/v2\/pages\/3543\/revisions\/4089"}],"wp:attachment":[{"href":"https:\/\/moritechrobot.com\/en\/wp-json\/wp\/v2\/media?parent=3543"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}